Faherty
Faherty heats up acquisition for the peak summer season
With 95% of sales still happening in store, Promod, a leading women’s fashion retailer wanted to understand the impact it’s digital campaigns were having on total sales. Thanks to their loyalty program and e-receipt initiative, they collect email addresses for around 70% of their in-store sales. However, they had no way of connecting these in-store shoppers with their online buying journey. Therefore they knew there was a large audience of loyal offline shoppers that could not be targeted online with relevant marketing campaigns.
By passing Criteo a daily in-store sales data feed, Promod is able to leverage the power of the Criteo Shopper Graph, which enables it to match 70% of its known in-store shoppers to their online profile.
The holistic view of the online and offline cross-channel purchasing path allows Promod to optimize its bids and product recommendations, and thus benefit from increased performance across all of its campaigns.
64% of Promod’s shoppers identified in the store are exclusively offline shoppers*, Promod is therefore able to engage a new audience on digital channels, with personalized and relevant product recommendations, and convert them into highly valuable omnichannel shoppers.
Thanks to reports provided by Criteo, Promod also has access to full insights on the omni-channel shopping journey of its customers. For example, the company observed that among the customers who had purchased exclusively offline for the last 60 days, 2-thirds had visited the merchant site of a competitor in the same vertical; a third of them had even bought on these sites.
How it works:
“With an omnichannel view of our digital campaigns not only are our retargeting campaigns improved through better product recommendation and improved customer experience, we are also able to access our loyal offline shoppers that we’ve never been able to reach online and drive even more value from them both online and in-stores.”
– Yohan Smal, Webmarketing Manager
Faherty heats up acquisition for the peak summer season
Major women’s apparel retailer measures and proves incrementality with Commerce Growth
adidas taps into Commerce Growth to expand new customer base
Always-on and built to resist: Eastpak’s sustainable marketing strategy funnels customers to purchase
FARFETCH drives traffic with Commerce Growth campaigns for the holiday season
Neeman’s brings sustainable footwear to shoppers with Commerce Growth
How MUST’IT maximized full-funnel marketing performance
Kikikickz builds awareness and traffic for 2-3X ROAS with upper funnel campaigns