Greg Norman Collection | Criteo Success Story

Challenge

Greg Norman Collection is an iconic golf apparel brand that has been in business for 30 years. For much of those 30 years, Greg Norman Collection has operated as a B2B company that sells to golf shops and other retailers in 50 countries around the world. In 2011, they set up a small ecommerce presence that was managed by a third party but did not see it as a major revenue channel until recently. In 2016, they brought their ecommerce website in-house and focused on turning it into a legitimate sales driver.

Their main challenge was the competition from all of the other retailers that sell the Greg Norman Collection brand. To address this head-on, they sought out partners that could help them maximize their site traffic and bring qualified shoppers to them as opposed to all the other places where Greg Norman Collection apparel can be found.

Solution

Greg Norman Collection had been using another provider for retargeting, AdRoll, but after not seeing the results that were initially promised, they switched to Criteo. Since then, the brand has seen a drastic improvement in visits and sales, for an excellent ROAS.

Like many other retailers, Greg Norman Collection sells a variety of products and wanted to stay relevant to consumers while staying on brand. Criteo’s specialty is displaying product recommendations in dynamic ads, and Greg Norman Collection also leveraged their branded images to promote their loyalty program and drive repeat purchases.

Results were so impressive that the upper management removed the budget cap and allowed the retargeting program to run at its full potential for their target goal.

Greg Norman Collection was also one of the early beta clients for Criteo’s web traffic campaigns, which helped them find and drive new users to the website. They had tried other prospecting products, but quickly turned them off due to lack of performance. Criteo, on the other hand, started driving results right away, delivering impressive returns for minimal spend.

In addition to the exceptional results, the team was highly impressed with the knowledge and professionalism of their Criteo Account Strategy team, Accelerate. Their responsiveness and guidance were key to the program’s success.

Outcome

3:1 ROAS

+72% uplift for sessions ending in sales

+50.8% time on site uplift

+1028.2% uplift in purchase completion (for users who generated a cart event and later engaged a Criteo ad)

“Since switching to Criteo our retargeting campaigns just continue to get better and better. The responsiveness and support of the Criteo team has been huge to our success. Criteo’s response time is incredible—they always get back to us in 24 hours or less—and the Account Team is always friendly and knowledgeable. It’s a no brainer for me to recommend Criteo to colleagues.”

“AdRoll was not providing an accurate reporting model and the transparency we were looking for. We feel Criteo’s CPC model brings greater benefits to our business. The majority of our marketplace has switched from AdRoll to Criteo and are seeing better results. We view Criteo as a trusted partner who understands our business challenges.”

–Brendan Tracy, Director, E-Commerce & Marketing, Greg Norman Collection